Privacy Policy

1. Introduction

TravelGo ("we", "our", "us") operates a food delivery service in General Luna, Siargao Island. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and mobile applications (available on the Apple App Store and Google Play Store).

We are committed to protecting your privacy and complying with applicable data protection laws, including requirements for apps distributed through the Apple App Store and Google Play Store.

2. Information We Collect

We collect information you provide directly:

• Contact details: Name, phone number, WhatsApp number, email address
• Delivery address: Location, landmark, room/floor, guest name
• Order details: Items ordered, quantities, preferences, special requests

When you use our mobile app, we may also collect device information (e.g., device type, operating system) necessary for app functionality and to improve our service.

3. Payment Information

We accept the following payment methods, including Apple Pay and Google Pay on both our website and mobile app. We do not store full payment credentials. Payment processing is handled by secure third-party providers:

• Cash on delivery: No payment data is collected. Our driver collects cash when delivering your order.
• Card (Stripe): Payment is processed securely by Stripe. We do not store full card numbers. For refund purposes, we store only the last 4 digits of your card and the card brand (e.g., Visa, Mastercard). Stripe's privacy policy: stripe.com/privacy.
• GCash (PayMongo): Payment is processed by PayMongo. We do not store your GCash account details. PayMongo's privacy policy applies to payment processing.
• Apple Pay: Available on our website (Safari) and in our iOS app. When you pay with Apple Pay, payment is processed through Apple's secure system. We do not store or have access to your Apple Pay card details. Apple's privacy policy: apple.com/legal/privacy.
• Google Pay: Available on our website (Chrome) and in our Android app. When you pay with Google Pay, payment is processed through Google's secure system. We do not store or have access to your Google Pay card details. Google's privacy policy: policies.google.com/privacy.

4. How We Use Your Information

• To process and fulfill your orders
• To communicate with you (e.g., order updates, delivery status)
• To contact you via WhatsApp or phone regarding your order
• To improve our service and user experience
• To handle refunds when applicable
• To comply with legal obligations

5. Data Sharing

We may share your information with:

• Restaurants: To prepare your order
• Drivers: To deliver your order (name, address, phone)
• Payment processors: Stripe, PayMongo, Apple (for Apple Pay), Google (for Google Pay)—only to process payments

We do not sell your personal information to third parties. This applies to all users, including those on the Apple App Store and Google Play Store.

6. Data Security

We use appropriate technical and organizational measures to protect your personal data. Payment card details are handled exclusively by our payment providers (Stripe, PayMongo, Apple Pay, Google Pay) in accordance with their security standards.

7. Data Retention

We retain order and contact information as needed to provide our services, handle refunds, and comply with legal requirements. For card payments, we store only the last 4 digits and card brand for refund purposes—not full card details.

8. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us via WhatsApp or the contact details provided on our website.

If you are in the European Economic Area or other regions with data protection laws, you may have additional rights including the right to data portability, to restrict processing, and to object to processing.

9. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will delete it promptly.

10. App Store Disclosures

Apple App Store: If you use our app on an Apple device, you can manage your data and privacy preferences through your device settings. Apple may collect certain data as described in their privacy policy.

Google Play: If you use our app on an Android device, you can manage your data and privacy preferences through your device and Google account settings. For Google Play's Data Safety requirements, we disclose that we collect contact and order information for service delivery, and we do not sell user data.

11. Contact

For privacy-related questions, contact us via WhatsApp or the contact details on our website.