Whether you're staying in a hotel, hostel, villa or Airbnb, ordering food with TravelGO is simple. This page answers the most common questions about delivery coverage, payments, live tracking, restaurants and ordering so you know exactly what to expect.
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Ordering with TravelGO
1. How does TravelGO food ordering work?
Pick a restaurant, add items to your cart, choose delivery or collection, and pay in the app. You need a free TravelGO account — sign up takes a minute with email or social login. Once your order is confirmed, you can follow progress and message support if anything comes up.
2. Can tourists use TravelGO?
Yes. TravelGO is built for visitors as well as locals. Menus, checkout and tracking are in English, prices are shown clearly in pesos, and you can pay with international cards or e-wallets without needing a Philippine bank account. Cash is also available where offered at checkout.
3. Can I order food to my hotel, hostel, villa or Airbnb?
Yes. TravelGO delivers to most hotels, resorts, hostels, villas and holiday rentals around General Luna and nearby delivery areas. Drop a pin or enter your accommodation when placing your order. If the location is hard to find, add delivery notes for your rider — gate codes, room block, or a nearby landmark all help.
4. Which areas does TravelGO deliver to?
Riders cover the main tourist areas on the island's south coast, including General Luna, Cloud 9, Catangnan and surrounding neighbourhoods. Coverage depends on the restaurant you choose and your pin on the map. If an address looks outside the zone, the app will tell you before you pay.
Payments
5. What payment methods can I use?
You can pay with cash, GCash, Apple Pay, Google Pay, or an international credit or debit card at checkout — depending on what the restaurant accepts. The available options show on the payment screen before you confirm.
6. Can I save my card for next time?
Yes. You can securely save international cards in your TravelGO account so you do not have to re-enter details on every order. Saved cards are handled securely through our payment provider, so you do not have to enter your card details for every order.
7. Is cash on delivery available?
Yes, on many orders. If cash is offered for your restaurant and delivery address, you will see it as a payment choice at checkout. Have the exact or near-exact amount ready when your rider arrives.
Tracking and Delivery
8. Can I track my order in real time?
Yes. Once a rider picks up your order, you can follow their location on a live map in the app. You will also see status updates as the restaurant prepares your food and when the rider is on the way.
9. What happens if it rains during my delivery?
Orders still go out in most weather. Your rider uses the same live GPS tracking, so you can see when they are close even in heavy rain. If conditions make a delivery unsafe or impossible, support can help reschedule or refund — use the in-app chat if you are worried.
10. What if the restaurant runs out of something I ordered?
You get an in-app prompt to swap the item or remove it. If you remove a paid item, an instant partial refund can go back to your original payment method without waiting on email. You are not left with a fully cancelled order just because one dish sold out.
Account and Support
11. Do I need to download an app?
You can order on the TravelGO website or install the app on your phone. Both work for browsing menus, checkout and tracking. Many visitors bookmark the site or add it to their home screen during their trip.
12. How do I contact support about my order?
Open the support chat in TravelGO from your order or account screen. That is the fastest way to reach the team about a late delivery, wrong address, payment issue or restaurant question. Keep your order number handy if you have it.
Ready to Order?
Browse menus from 40+ restaurants on the island — from pizza and smoothie bowls to Filipino seafood and late-night options. When you are ready, open the food portal and place your order:
order food delivery